Re: On transparency
'Dido Harding goes on record stating two interesting things: firstly, that their security is apparently "head and shoulders" above competitors.'
Unless by "head and shoulders" she was referring to the shampoo this seems an ill-advised thing to say. How many other ISPs can she name who've been popped more times this year?
The technical means of how data was protected is secondary. The main issue is that whatever measures they did take were inadequate.