On a couple of occasions I have been phoned up by my credit card company and they have started by asking me to confirm MY identity. It always throws a spanner in their works when I respond -
"Hold on, YOU have phoned ME, therefore you know who I am. Now, how do we go about confirming who YOU are ?"
After a pause for thought, sometimes a long pause, the usual reply is "My name is ****, phone the number on your card and ask for me." And that is fair enough.
Chris Cosgrove
Biting the hand that feeds IT
