Re: What about ex-customers?
She'll have been no doubt briefed on how to act, and to play the open and honest, nothing to hide, hey I;m a victim too line. I think it's good she's spoken to the media (this time) but I think she's misjudged the anger - and saying she's a victim too won't get her or the company any sympathy when it's the THIRD time it's happened (at least).
Biting the hand that feeds IT
