In company where tickets could only be raised by helldesk not by mere techies
Q) Can you raise a ticket so I can resolve a Network fault betweek two European cities
HD) What system is impacted by the fault
Q) The primary Mainframe running the EMEA region
GD) You need to try re-booting the Mainframe before I can raise a ticket
Q) Erm...
Where do you go from here