The last time I tried to call customer services, I was advised of a wait of around 30 minutes and hung up: took 2 days to get a response to my online enquiry and the response was that I should phone up. Support hours for their consumer products have reduced (used to be 24hr, now 07.30 to 22.00). VoIP phone service that used to be available with consumer products has been discontinued.
They used to provide a good value quality service, but they seem to have been chipping away at that for months, possibly in response to price competition. Without moving to a "business" service, I'm not sure any of their competitors are any better, though.
Biting the hand that feeds IT
