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Laminate this: Inside Argos' ongoing online (r)evolution

wyatt

Argos, doing some things right and some wrong.. ordered online and it was delivered damaged due to lack of packaging. Customer service arranged collection, re-delivered (having requested better packaging) with the same damage and lack of protection. Customer service arranged collection, so far they've tried to collect from the wrong address twice. Not Yodels fault as they only go with what they're told but very very frustrating for us as the customer.

On top of that refunds are a 7 (working) day wait, once the item is received and processed back into the warehouse. Another week almost 2 to wait for our money back.

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