Re: On the other hand...
Net neutrality and QoS are two entirely different things, you can have net neutrality with or without QoS and vice versa. It is important not to confuse the two. Net neutrality (or lack of it) is billing concept, QoS is a technical concept.
The best solution for the surgeon is a network with QoS so video has priority and with net neutrality so their connection isn't throttled for not paying the Mafia fire insurance.