Re: Government in inefficiency shocker
Having spent over 50 minutes this morning in a phone queue trying to establish why HMRC had incorrectly changed my tax code, I'm not convinced that the gain in government "efficiency" achieved by their reduction of civil servant numbers is worth the loss of my "efficiency" - and indeed sanity.
A lot of the government's IT spending accrues as a result of tweaking with tax and benefit regulations without first giving thought to the IT consequences. In the same way that the Office for Budget Responsibility reviews the financial assumptions of government, there ought to be an Office of IT Responsibility checking their plans make technical sense.
Biting the hand that feeds IT
