Hardware company non-core service
Hardly a shocker - every time the bulk of sheer hardware companies try to do software (eg backup utilities that come with drives, browsers on 'Smart' TV's) it's crufty, and gets abandoned/goes unpatched a few years later. You can never rely on it.
Similarly, using a non-core service like this is going to get the chop at some point - want cloud? Go to a company that already has everything in place and has bet the farm on it without exposing their core business - Amazon, Google, Microsoft, Rackspace. Want a smart TV? Better to get a dumb one and a media box of some flavour, etc.