Reply to post:

Samsung refuse warranty service on Note 3

Vimes

Then surely it's their responsibility to replace it with a similar device - I.e. a note 4?

(If you mange to put off any replacement for a few weeks you might even manage to get a Note 5 since it's due out soon)

As for the CEOs email address:

http://www.ceoemail.com/s.php?id=9203

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