Reply to post: New MBA textbook case coming...

Layoff-happy Capita charges staff to use cutlery in canteens

Erik4872

New MBA textbook case coming...

This definitely sounds like something cooked up by an accountant who was asked to squeeze a few extra cents out of the catering company contract, and was told that the catering company wouldn't budge unless they started charging for staff to use their stuff. Some things look great on spreadsheets but don't play out in the real world. See offshoring, sneaking in reduction of a product's package size instead of raising the price, and many others.

I imagine this kind of thing is felt more in Europe than in the US. I work for a European company in the US, so I have a lot of experience with lunchtime in both places. The US lunch is either a hurried affair squeezed in between meetings, nonexistent, or involves driving somewhere. Most European workplaces I've been to treat lunch as a shared meal among the staff, and the food in the canteen is actually decent. But, telling someone they can't have a plastic fork without paying is the literal definition of nickel-and-diming them.

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