Re: In a previous life
In the "real world" an employee stealing an iPod costs you $50.
An employee annoyed at being held up for an hour every day to be felt up by the office manager - and who it takes it out on your customers costs you a hell of a lot more.
Apple justify their generous profit margins by high quality staff in their stores. If they treat their "geniuses" like criminals then that customer experience is likely to decrease