Re: grrr
Sounds like someone didn't attend the training or read the handout.
We rolled out a webmail system to a company a few months ago. We tested all the functionality they required and then some. Created handouts that explained the stuff they would need.
Then had the boss on the phone a few days later saying "Eric (the resident IT knowitall big mouth who actually doesn't...) says it doesn't do this, do that etc. etc. ! We can't use this! Eric says we need to go to Outllook/Exchange..."
Me - "All in the hand outs! Take a look! You have read them I take it?" (like hell)
Boss - "Oh I hadn't...oh yes says here it can! Oh I see..haha yes! Okay well....I'll let Eric know."