"We do insist (an obligation outlined in our Terms of Service) that the SEN account holder is responsible for all activity and transactions made on their account - due to the nature of digital content, in that it is made available immediately and cannot be returned, we need to insist that the account holder take full responsibility for their account security. To do otherwise would create an opportunity for consumers to claim that they were not responsible for a purchase on their account, receive a refund and yet retain the content."
But in this case (and others that I've heard of) Sony has accepted the purchase was not made by the account holder. And why can't and/or won't Sony simply revoke access to that content and stop chasing the account holder for the money?
"If the reported unauthorised transactions were made on a console other than the one owned by the account holder, the person responsible must have had details of the account sign-in ID and password."
Because Sony has never been hacked, right? It can't possibly be Sony's fault. But even if it isn't Sony's fault, what on earth is their major malfunction in not revoking access to the fraudulently purchased content and not chasing the account holder for the money?
Biting the hand that feeds IT
