Re: Obligatory comparison with non-Apple laptop
"and are never talked down to, made to feel stupid or worried"
I know someone, a pleasant and intelligent woman who had a problem with an iPhone 6. The "quick trip" to the Apple Store turned into a long trip that reduced her to tears. The next day, with the help of her son, the problem was resolved. His opinion of the expertise of the "geniuses" was pretty low - and he's all of 14.
Anecdotal yes, but so is your anecdote.