Re: And there was me thinking...
I've seen that. Hell, I predicted that result when I designed an HelpDesk application. All the incident reports, which could only be entered when the computer was free of other more important tasks (this was the '80's and no such app existed, yet). So, what resulted was supervisors ended up taking turns entering/updating after their shift to provide higher ups an "up to date" summary for the nightly report.
This result was exactly what I predicted to happen before I set out. I'd put it off by a year and a half by "completely forgetting" all about it and having "to start from scratch, so sorry." Later, the whole system was automated, including the paper pieces, just before I left. Needless to say, I wasn't the most popular person with the supervisors.
Biting the hand that feeds IT
