Re: Use 1477, Automatic Call Trace
"Unfortunately many telcos (e.g. Fuel Broadband) claim not to have heard of it and refuse to activate the service, so you may have to refer them to the relevant Ombudsman or whatever."
It's more that the telco you mention chooses not to offer that service, or offers service over a platform that doesn't support it. You have a choice as a consumer which telco you use - if the one you use doesn't offer a service you want, move to another one.
Biting the hand that feeds IT
