I don't imagine the IT staff were clueless. I expect they are all well aware of their legal exposure on this issue. Which makes me think they were following direct orders. Maybe verbal orders, but none the less, direct orders. Like I said above, I'm just a minor cog in the machine. I'm well aware of all the land mines surrounding me fucking up anything related to creating email accounts. I'm not even a real mail admin, more like a data entry clerk on that count. Every time were disabling/deleting an account, the phrase "litigation hold" occurs several times on the paperwork. If I've done my job, it's great CYA, if I don't, I could be the one in the dock.