Hmm, thanks... I seem to have missed that fortunately. I will say that TTB support have probably been the least painful of any ISP I've ever had to deal with (which is most of them, due to my job) - the phone is answered almost immediately and the person on the other end has always understood what I've said and gone on to help sort the problem out with zero hassle or mentions of yellow cables. Having often had to deal with the likes of plain old TalkTalk residential or even BT (Business included), this makes a very pleasant change indeed!
Biting the hand that feeds IT
