I think there are more suggestions than complaints because there's infinitely more chance of getting it fixed at Dabbsy's end than at the cloudy end.
Odds are that it was something they already had and they wrote the requirements to fit the software rather than the software to fit the requirements.
Of course it's normal - how many shiny piles of shit from Accenture, Crapita, etc... have HM Govt paid for?
Biting the hand that feeds IT
