Re: Burden
I agree it is a burden - but a huge percentage of the requests form information that any organisation should be collating on a regular basis as part of that old business technique called management.
Fallen by the wayside in so many places but its really useful to people without MBAs and agendas - funnily enough the last place I saw it was working for a council but they got rid of it before I left.
Biting the hand that feeds IT
