On the verge of leaving VM, but wondering if they're all as bad as eachother. Yesterday morning's call with a VM support bod:
Me: "Hello, my modem won't sync, I have a single flashing green light, no blue light."
VM: "Are you connecting wirelessly or wired?"
Me: "Both, but it won't matter, the modem won't sync."
VM: "Ah I see, all the modems in your area are offline."
Me: "OK, so you're on the case already then?"
VM: "No, you're the first to call about it, so let's book you an engineer visit. Are you around on Monday?"
Me: "Why does an engineer need to come to my house if everyone in the area is affected?"
VM: "Not enough people have called in yet, so we're not yet treating it as an area issue."
Me: "But you could update your fault page, send out an engineer now and save yourselves dozens of calls."
VM: "That's not how it works I'm afraid."
TL;DR: "What's that, you can't get into Outlook? Ah yes, I see the server is down. I'll reboot it when a few more people have called in."
Biting the hand that feeds IT
