Re: Oh gawd...
"Last time I had to look into a TT issue, they blamed the inability of the customers router to log onto their network on the router..."
Things haven't changed over the years -- I used to work on a BT Bband helldesk (before and after the split) and their previous incarnation just bounced jobs back with no notes, no diagnostics, no nothing.
But it got the jobs out of their queues before the job failed.
Biting the hand that feeds IT
