Re: Consultants eye view
You're still part of the problem whereby management will seek to cherry pick your conclusions in order to shaft the people that actually do the work.
The workers at the coal face know better than to ask a consultant. They know that all that means is that their lack of on-the-job training will be highlighted as their weakness rather than the lack of management foresight - and they're going to be made to take the blame for it. Remember, it's management that calls in the consultant. Management does that for a reason. Usually to find a justification for getting rid of people.
Bitter experience speaking