Tip of the Iceberg
HP were never the greatest in terms of process or reliable technical interaction. However, of late they appear to be in complete meltdown. Systems are a shambles. They've just allocated dedicated account managers for 2 men and a dog SMBs trying to compete with their channel partners. Had some HP chap begging me last week to let him bid for two desktops in one of my accounts. Basically copying their nemesis channel rip-off strategy.
Agree that the ICO is completely toothless. HP will wave their "look at how many people we employ in the UK" knickers at the Department for Business Innovation and Skills and they'll tell them what fine / warning will be acceptable to them.