Silver Bullet for Killing Office 365
There is a silver bullet for killing any businesses interest in Office 365. Microsoft actually provide the silver bullet themselves. I keep a print out of the damning words from Microsoft and present them to any customer that gets sucked in by the marketing. It instantly kills the interest. A good relationship with your customer, combined with Microsoft hoisting themselves on their own petard will certainly protect your customer from the Microsoft's dodgy marketing machine.
To the Ratner Veep at Microsoft - Partners aren't always concerned about P&Ls, we are interested in delivering the best solution for our customers. Office 365 is unsupportable with its current model. The TCO is disastrous for the customer and for the MSP. We aren't recommending your product because of the lack of margin - there's no margin on any Microsoft products! Office 365 is not being sold because it is not good for customers and it is not good for MSPs. Give us a product that works, give us a support system that works and we'll sell it just as we sell on-premise solutions. We do actually sell Cloud-based Exchange but not Office 365 Exchange. Why - simple - the solution is well supported, it is triple DC-hosted in the UK, we have a great working relationship with the cloud vendor. All the things that Microsoft refuse to deliver to its partners.
Biting the hand that feeds IT
