Re: When can we see the apologies?
"but if one of my computers goes TU, the first question that occurs to me is "what have we just changed?"
This only works if you're a tinkerer, and you're changing things all the time.
I constantly get "my tv/car/toaster/whatever is broken, and I have no idea at all what's wrong - it was working fine yesterday".
Firstly, the "I have no idea why" is moot, because you're not trained, qualified, instructed or experienced in the device to make a judgement like that. Secondly, the fact it was "working fine yesterday" is no indicator into what went wrong. Faults are like that.