Re: The problem I saw...
> Regarding the meaning of "unlimited" -- to me, unlimited does mean unlimited. BUT, I do think it's reasonable to be able to have "truly unlimited" or "unlimited" (which straight up has to be unlimited), and have "unlimited, throttled to x kbps at y usage"
I have a recording somewhere of a go-around I had with a BT sales twat some years back.
Rough transcript:
"Are there any caps on the Unlimited account?"
"Yes, 10GB"
"What happens at 10GB?"
"We charge XYZ/Gb over 10GB"
"How is this an Unlimited account?"
"We offer unlimited speed up to 10GB of data"
"Not unlimited data?"
"We don't shut your account down at 10GB, you can keep downloading"
"But if I exceed the data limit on an unlimited account, you'll charge extra?"
"Yes"
"But you advertise the unlimited account as having no extra fees"
"Yes"
"I see. That means if I switch from my current ISP to you, I'll end up paying 5-6 times as much"
"Yes, but it's an unlimited account"
"So is the account I already have, yours isn't."
"Yes it is"
"In which universe might that be?"
At that point the rep got fairly abusive.
Biting the hand that feeds IT
