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If you call and ask for my boss and I tell you he's in a meeting, it means he's sat opposite me and he's just heard me confirm your name and shook his head. If I tell you to email through to a generic address, it means I'm adding you to the mail filter. If you ask for "the director of IT" or "the managing director's office", I'll hang up immediately. If you waste my fucking time keeping me on the phone, purporting to be from an electronics company but getting our contact details from a 10 year old complement slip, and then saying you can't email through because "you don't have emails", then I invite you to go and read a few BOFH stories, realise the kind of people you're dealing with when you hassle an IT department with pointless bullshit, then maybe send me a tin of chocolates or something similar as restitution for your crimes.