Re: About recording calls.
"I had some issues with a company many years ago, after they refused to deal with the problem by letter and , despite constantly claiming to be recording my conversations "for training purposes", but being unable to retain ANY information from them, I tried to record them myself.
As soon as I repeated their own mantra back at them, they hung up on me.......
EVERY TIME."
When it comes to the point that you want to record conversations with them, before calling them again, send them one more letter - recorded delivery - and in that letter state that all future telephone conversations with them will be recorded.
That way, you don't need to say it to the person answering the phone - and they in turn won't react by hanging up.
(Been there, done that...)
Biting the hand that feeds IT
