Re: A defence of DVLA
"- You have a change to the service which in theory means the only difference for the average punter is they don't get to change the paper disc displayed in their window. "
In which case you weren't thinking of it from the punter's point of view. Previously the punter had to renew in advance to allow for postage and those "in advances" varied sufficiently to spread the load over a reasonable part of the month. Now the punter doesn't have to so his behaviour changes; if he doesn't have to very likely won't. Even under the old system you probably saw that the normal load actually varied and was higher in the last half of the month. You should have realised that that monthly peak is now going to come in a couple of days at the turn of the month.