Re: Munich are implementing Kolab
"Since moving from an inhouse imap system to using office365, enduser support load in individual departments is up by a factor of around 10 and the helldesk has had to double its staff (we have upwards of 50,000 people in our systems)"
We dropped our email support call volume by about 50% moving to Office 365. Maybe your IT staff are incompetent and they screwed something up?
"The biggest surprise is that the Public Accounts Committee hasn't gotten involved yet."
Ah - you work for government. See the reason above why you had problems...