Re: Retrieval
You probably can fault Samsung over some of it. They outsourced the repairs to a third party company.. A company who apparently didn't have a good reputation or apparently a good business model either... That was a mistake on Samsung's part but we know what drove Samsung's decision : cost.. The cheaper the contract the more money we make.
It would seem.. Looking at things like Samsung Mobiles Facebook page that a significant number of outsourced Samsung repair shops are pretty poor.
Biting the hand that feeds IT
