Re: Reg Reader Steve is a twit.
"A random executive PA at a large corporation is supposed to know that one of its independent third-party repair centres has gone under?"
If they're sub-contracting out all of their repairs to external repairers, it wouldn't be unreasonable to expect the customer-facing staff to be told when one changes (or goes bust), as they're likely to get queries on it. Similarly, it wouldn't be unreasonable for the higher-level staff dealing with customer queries/complaints (assuming the "executive PA" falls into this category) to be told of situations likely to cause a large number of complaints, as escalated complaints tend to find their way to them ...
Biting the hand that feeds IT
