Glass is an ass
So a company successfully creates a product that customers want. An ISP has customers that want that product but the ISP can't provide enough bandwidth to supply it. So then the ISP blames the company creating the service? So any successful company that provides content on the Internet should pay any ISP that has a customer that wants that content. Sounds like the ISP wants to charge two people for one service. Now, the remark that he, the ISP, can get customers to an uplink at reasonable speed but the pipes are slow from there might or might not be legitimate. But that has nothing to do with net neutrality.