When I need to cancel service I just record the calls from start to finish (check your local laws for legality first) and if I run into the customer retention group I saw clearly state, this call is being recorded and I have asked for the service to be canceled. I am no longer responsible for any charges for services I have requested to be canceled. Any action on trying to collect on those services I have formally requested to be canceled will result in this being turned over to my attorney along with this recorded call that clearly states I have requested the services be canceled. Are the services canceled yes or no? If the answer is yes, then I hang-up and of the answer is no, then I state, are you canceling them, yes or no? if the answer is no, then I just state I want it canceled and I am hanging up and will let the legal system sort this out.
Biting the hand that feeds IT
