Being a C**t
I rarely raise my voice on the phone, but I've found that the best approach to cancelling a "service" is to be a proper kn**head on the phone. I was with talk talk for 2 - 10mbp/s and I on average got 1.8mbp/s and had trouble disconnecting. Just switch to EE for the same service and my average speed is 8mbp/s ....not really relative I know, but still I would of finished with more than a few companies sooner if I'd just gone straight to being a be*lend.
This guy did himself no service by no commenting. He should of just said he isn't getting the service.