MS are just beginning to realise that the have no viable product for over 90% of their previous userbase. Users don't want Windoze 8 - it's a tacky, unstable, bloated resource-hog that won't run most legacy software and looks like a toddler's toy. Windows 7 nearly got it right, but rather than sort out the problems, they decided to ditch it in favour of their brightly-coloured computer game.
In terms of underlying software issues - their products are still based on the nasty, flawed, unstable NT kernel - they still haven't had a better idea. Unless they wake up, realise where their core business comes from and redesign their offerings from the ground up, they're dead. They just haven't stopped twitching yet.....
MS got rid of the real programming talent in the last round of job cuts (that's where Google got many of theirs). They really have dug themselves a very large hole!
Biting the hand that feeds IT
