Re: Noting error messages....Let's be fair here...
The point is: end users AREN'T computer experts. Maybe you're dealing with "professionals" all the time. I'm not.
Do you really expect the average end user to learn multiple procedures for reporting an error? Copy the text, UNLESS it's "one of the many" dialogs that don't support copying, then do something else...then do something else... Yeah right. Bugger that.
In other words: I realize my job is to make things easier for THEM, not the other way around.
I have no problem with them e-mailing me, as an attachment, the JPG that results from the screenshot programs I have them use. Never had a problem with any of them.
Plumbers don't sneer at customers who can't fix their own sinks. Surgeons don't sneer at patients who can't remove their own appendix.
Only in the tech world, seemingly, is it for some reason considered acceptable to be consistently rude, insulting, and unprofessional toward those asking for professional help. How depressing.
Biting the hand that feeds IT
