Re: Hmm
Yep their status page is awful.
Whenever I have an internet outage, I check the status page from my phone and it usually says something like "Phone - OK, Internet - OK, TV - There are reported problems with TV service in your area". Despite the fact that I don't have TV with them and it's my Internet that's down I can only assume "Internet" and "TV" are linked in some way, and only bother contacting the helpdesk if all three services are listed as OK.