Re: My <COMPLICATED SQL-BASED SOFTWARE PACKAGE> isn't working
I love those ones. Always assume the user is lying!
In my first job ones of the salesman (who liked to think he was technical) inherited my computer when it was replaced. After 40 minutes of me giving it to him he called me:
Him: This computer you gave me doesn't work
Me: It worked 40 minutes ago when I gave it to you. What have you changed?
Him: Nothing
Me: You changed something didn't you
Him: I looked at a couple of config files, but I didn't change anything
Me: What did you change?
Him: I maybe changed something in Autoexec.bat, but I changed it back
Me: What did you change?
Him: I looked at the NetWare config file as well, but I changed norhing
Me: What did you change?
Him: I changed a couple of files, but I don't know what
It turned out that he had done something strange with the autoexec, I don'tremember exactly what, but the main problem was that he removed the MAC address from the NetWare configuration so the network driver stopped working.
And of course he didn't take a back up of it first.
I wished him luck and went back to work (I wasn't on support for the machines...)
Biting the hand that feeds IT
