I'm in this loop now.
Bt Openreach engineer working in roadside cabinet in January managed to screw my line, and it's now the middle of March. I still have a faulty line, and trying to get BT to do anything about it is just impossible. All you ever get is some call centre worker, who has no accountability or stake in being arsed about the problem, who sits and spews forth platitudes. I can't tell you the number of BT call centre employees who have told me "not to worry" apparently it's all in hand and "the problem will be fixed".
I'm now sat here looking at the number for the disconnection department, because I've really, really had my fill of BT's utter incompetence. I know I should do it, but I wonder if it wouldn't be wise to find an alternative provider first, instead of letting my frustration and anger get the better of me.
Biting the hand that feeds IT
