Re: I havent personally experienced this but....
A friend of mine had the same issue recently when moving in to a brand new estate. There was no Virgin so BT was his only choice, they failed to turn up 3 times before they could be arsed to actually turn up and install his line. The first two times they cancelled the appointment but didn't tell him, the third time they just plain didn't bother to visit.
Interestingly, according to the representative of the construction company that he spoke to, the reason BT was his only choice was because they'd made a deal with the construction company that wouldn't allow Virgin to lay their lines during construction and somehow actively prevents them from doing installations on site for X years after completion. How on earth can that be legal?
Biting the hand that feeds IT
