Reply to post: Power supply *has* been integrated at source...

Help-desk hell

at3am_murd0ch
FAIL

Power supply *has* been integrated at source...

Probably my favourite of quite a number of classics from a year or two of working on a helpdesk when a student:

User: (on phone) My PC won't turn on.

Me: Ok, have you checked that it's plugged in?

User: Yep, it's definitely plugged in - and I checked both ends of the cable.

Me: Hmm... Right then - are you pressing the correct button - the one on the box under the desk?

User: Yes, I've pressed it. I shut my PC down every night so I know which one it is because I have to turn it back on every morning.

Me: Ok, and there are no lights on the box when you press the button?

User: Nope, no lights.

Me: How about the monitor? Any lights there?

User: Nope, none at all.

Me: Ah, this is starting to make sense. Which floor are you on, exactly?

User: The third.

Me: The one with the power cut, then.

User: ....

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