Reply to post: Re: Virgin Media Drone

Help-desk hell

Just a geek
FAIL

Re: Virgin Media Drone

Oh I can beat that with a BT internet drone.

I was having issues sending email did a few checks to find that the BT SMTP server wasn't accepting traffic on port 25 like it normally does so I phone up the disservice desk to tell them that the SMTP server is out of action. The drone refuses to listen without going through the script then she decides that she can help me if she can take remote control of the PC.

So, as I had nothing better to do I let her take remote control of my PC.

She clicks on Start -> Run -> CMD -> IPCONFIG

up comes my IP address 172.16.1.X

She says....... 'Oh that's your problem Sir, BT use 192.168.Y.Z IP ranges. You are not connected to the internet'.

Even when I pointed out that I must be connected to the internet thanks to the powers of a NATTed router and how could she be accessing my PC if I wasn't she wasn't having any of it and insisted that I needed to change my IP address to a valid one.........

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