back to article Take the morning off because Outlook has already

If you sat down to work this morning and attempted to do something as routine as check your emails with Outlook, you'd be bang out of luck. According to outage tracker DownDetector, reports began coming in of users facing a 500 error and being unable to send, receive or search email through Outlook.com from about 4am UTC, …

  1. wolfetone Silver badge
    Headmaster

    Think it's actually Office 363 now, as we had that outage last month.

    1. katrinab Silver badge
      Headmaster

      I prefer to call it Office 356.

      1. DJV Silver badge

        I prefer to use something that actually works.

      2. zuckzuckgo Silver badge

        Try Office 420TM. It may be a little less reliable, but the down time is much less stressful.

    2. Piro Silver badge

      We had two last month, and defender deleting shortcuts

      1. Pascal Monett Silver badge

        Looks like Defender was right.

        1. Fred Flintstone Gold badge

          Aaaaand we have the Comment of the Week, and it's not even Wednesday.

          LOL :)

    3. el_oscuro
      FAIL

      In the rare times I am not getting a 404/timeout/500 error when trying to open an email, Office "365" is literally changing the UI for every email. Sometimes my previous/next email buttons disappear, sometimes it is the delete. Other times they get moved to the ... button.

      And what has been broken since the first of the year? Read emails. you know, that functionality where when you read an email, it gets marked as read. Or at least it used to. But I can read an email, reply to it, go to the next one - and the email I just read remains flagged as unread. I have hundreds of "unread" emails in my inbox now.

    4. v13

      More like Office 500

  2. Howard Sway Silver badge

    Microsoft proves that the 365 branding was a terrible choice

    I suggest renaming it "Microsoft Occasionally".

    1. logicalextreme

      Re: Microsoft proves that the 365 branding was a terrible choice

      In a similar vein, back when I worked in (a consultancy doing work for) travel, the industry's alternative name for recently-deceased airline Flybe (including by direct employees) was Flymaybe.

      1. TonyJ

        Re: Microsoft proves that the 365 branding was a terrible choice

        There were always a few of those kicking around:

        BMI-be (Bee Em Aye-bee)

        SleazyJet

        Cryanair

        British Hellways

        Vermin Atlantic

        Some funnier than others.

        1. TimMaher Silver badge
          Coat

          Re: funnier than others

          Such A Bloody Experience Never Again.

          Teeny Weeny Airlines.

          Ratshit (a little known Aussie airline)

          1. Paul Crawford Silver badge

            Re: funnier than others

            Or the old Italian one:

            Arrive Late In Turin, All Luggage in Athens.

            1. Coastal cutie

              Re: funnier than others

              There's a Caribbean version too - Luggage In Another Terminal

        2. WolfFan Silver badge

          Re: Microsoft proves that the 365 branding was a terrible choice

          The Youth of Today. We had Better On A Camel, But Will It Arrive, Better Wait In Airport, Britain’s Worst Investment Abroad, and Panned American and The Clipped Wings of Man. (For those who don’t know… BOAC, BWIA, BWIA again, BWIA yet again, yes, they were that bad, Pan Am, and Eastern.)

          United was the subject of different jokes, mostly about ahem, flying united. Delta had redneck jokes, often involving banjo music after a certain Burt Reynolds movie came out.

        3. logicalextreme

          Re: Microsoft proves that the 365 branding was a terrible choice

          Ah yes, I remember SleazyJet and Cryanair. I seem to recall that our internal names for Ryanair and Virgin however were <the surname of a DBA named Ryan that we'd all worked with once> and Vogon (occasionally Vorgon), respectively.

        4. anothercynic Silver badge

          Re: Microsoft proves that the 365 branding was a terrible choice

          Were? Still are! :-)

          And yes, I'm proud to use some of these.

        5. Sailingfree

          Re: Microsoft proves that the 365 branding was a terrible choice

          And of course the always predictable Portuguese Take Another Plane

        6. el_oscuro
          Devil

          Re: Microsoft proves that the 365 branding was a terrible choice

          Of course, there is this one: Micros~1.

    2. Mast1

      Re: Microsoft proves that the 365 branding was a terrible choice

      Whoever said that it was intended as 365 base 10?

      For the pessimists, how about base 8 (245 decimal ), or for the contrary, base 7 (194 decimal).

      BTW re acronyms for airlines below, allegedly related to passenger "care" :

      Try Walking Across

      Don't Even Let Them Aboard.

      1. Anonymous Coward
        Anonymous Coward

        Re: Microsoft proves that the 365 branding was a terrible choice

        They're very clear about the base, it's right in the name "o365", clearly its octal.

  3. chivo243 Silver badge

    Vegas?

    Do bookies in Vegas take bets on the actual number associated with Office3xx? That would be a good pool to run! Now what would be a good number to pick? I see someone has already picked O356!

    1. Strahd Ivarius Silver badge
      Devil

      Re: Vegas?

      and if it goes down to Office69, you get really fucked...

      1. Anonymous Coward
        Anonymous Coward

        Re: Vegas?

        At least you will then enjoy that it sucks.

        I'll go and hide now :).

        1. Anonymous Coward
          Anonymous Coward

          Re: Vegas?

          "At least you will then enjoy that it sucks."

          Doesn't it depend on who is sucking? Or would that be M1cr0$oft??

          1. Spanners Silver badge
            Meh

            Re: Vegas?

            There used to be a website called microsith.com

            I've just looked. It's not there. Time for a ride on the Wayback Engine!

  4. Zippy´s Sausage Factory
    Unhappy

    Another WAN router IP address change? Or is it something else? The wheels do seem to be coming off Microsoft's cloud ventures with alarming regularity lately.

    1. logicalextreme

      The wheels on the cloud go bork bork bork

      Bork bork bork

      Bork bork bork

      The wheels on the cloud go bork bork bork

      3

      6

      5

  5. Ikoth

    Bullsh*t Bingo Winner?

    Oh please:

    "We're applying targeted mitigations to a subset of affected infrastructure and validating that it has mitigated impact. We're also making traffic optimization efforts to alleviate user impact and expedite recovery."

    Is the excuse department on piece rates? Lookout chaps, ChatGPT is coming for you.

    1. Anonymous Coward
      Anonymous Coward

      Re: Bullsh*t Bingo Winner?

      "We're applying targeted mitigations to a subset of affected infrastructure and validating that it has mitigated impact. We're also making traffic optimization efforts to alleviate user impact and expedite recovery."

      in other words: it's gone TIT5UP, AWOL and MIA...but WTS and it might be BSS.

  6. John Brown (no body) Silver badge

    As a world spanning corporation...

    ...it's notable that MS change management happens when it's least likely to affect the home market so rest of the world gets 12 hours or so of beta testing. Or am I I ascribing maliciousness where only ignorance is in play? Maybe the people making the decision on when to apply changes don't understand that time zones around the world cover more than the 4 or so hours most "lower 48ers" have a vague understanding of?

    1. logicalextreme

      Re: As a world spanning corporation...

      Saw it happen with AWS many moons ago too — entirety of Europe went down for many hours (and I mean everything, including all of Amazon's own websites) with complete radio silence from Amazon for the duration. Didn't appear on a single news website that I could see.

      People are overall a lot cloudier these days, but it was telling as an outage like that in a US region would've been widely reported.

      1. Tom Chiverton 1

        Re: As a world spanning corporation...

        Maybe it was just you :)

        1. logicalextreme

          Re: As a world spanning corporation...

          :D unfortunately not — you could see the usual backlash on the nascent Twitter et al. but all we could do was sit and watch and pray. To be fair it was overnight but a good six-to-eight hour outage affecting every service.

          Of course it turned out to be DNS. All service status pages were down too, but they barely logged any problems retrospectively once they were back up.

          I think things are probably a hell of a lot better now, but even ten-minute cloud outages in the US were making headlines back then (probably about 2013 or 2014).

      2. Fred Daggy Silver badge

        Re: As a world spanning corporation...

        Maybe or maybe not a conspiracy. But more or less fits in with midnight US time for the change to be implement. Just about perfect for Operations Center based in IST time. Europe is still bleary eyed and in need of a coffee.

        Then needs an hour or two for the failure to propagate.

        And that's about 0900 CET, 0800 UK time.

    2. 42656e4d203239 Silver badge

      Re: As a world spanning corporation...

      To be fair (I know... its not really done on t'internet is it?) in this case the issue was intially reported by M$ as affecting North America only, however they changed their tune when Europe woke up.

      "February 7, 2023 4:48 AM..... Scope of impact: Users primarily located in the North American region attempting to access Exchange may be unable to send, receive, or search email."

      "February 7, 2023 6:58 AM..... Scope of impact: Users attempting to access Exchange may be unable to send, receive, or search email. This issue is not isolated to North America."

      Above quotes taken directly from the Service Health portal.

      But, in general, I agree; it does appear as though Microsoft test things on "the rest of the world" rather than on home turf.

    3. captain veg Silver badge

      Re: As a world spanning corporation...

      I initially read that as "world spannering".

      -A.

    4. Cliffwilliams44 Silver badge

      Re: As a world spanning corporation...

      Yeah, like I never get a meeting request from my British co-workers for 5:00 AM! Response is always, really? Oh, yeah, sorry!

  7. s. pam Silver badge
    Thumb Up

    What a wonderful morning it has been!

    Starting my working day with ZERO email! Slack was a bit busier than normal, but never opened Teams (as the Americans aren't yet awake) so great day all around.

    Seeing this article wrecks my day as I was looking forward to being productive w/o Outlook!

  8. elsergiovolador Silver badge

    Office 65

    It's like 69 except you are licking your empty wallet and Nanoflaccid is right behind you.

  9. Anonymous South African Coward Bronze badge

    The day will come when some sort of vulnerability will be detected in the O365 cloud, but when they'll try to patch that vuln, it'll bring the whole O365 cloud down... no matter what they do, the cloud goes down as soon as they patch it...

    Now that will be an ELE.

    1. Anonymous Coward
      Anonymous Coward

      That's already there. It's called being a Microsoft product.

  10. TimMaher Silver badge
    Facepalm

    In other news

    FitBit has been out of commission since yesterday and, despite a brief recovery this morning, is back down again.

    1. logicalextreme

      Re: In other news

      Or maybe you're a vampire now.

      1. TimMaher Silver badge
        Terminator

        Re: Vampire

        So that’s why I avoid sunlight.

  11. Ste Van De Mull

    M365 goundhog day

    Same old, same old, the service is getting too big to cope.

    I hope you added this Availability issue as a verified risk when you pushed everything from "On-Prem" to Azure?

    1. Pascal Monett Silver badge

      Wires and duct tape everywhere. To be expected when you build a world-aailable service based on the absence of a QA department.

      1. TimMaher Silver badge
        Holmes

        QA Dept.

        I thought that was us. No?

  12. DuncanLarge Silver badge

    Heh heh heh

    > If you sat down to work this morning and attempted to do something as routine as check your emails with Outlook, you'd be bang out of luck.

    Where I work we have to be on-prem. Cloud isnt an option.

    Sometimes I like to be a bit of a jerk so...

    Everythings working fine here :D

    1. Smirnov

      Re: Heh heh heh

      To be fair, Google Workspace has been working fine as well, and has been so during all the other MS365 outages.

  13. Anonymous Coward
    Anonymous Coward

    Oulook was called Lookout for a good reasons

    and this is just another one of them.

    MS Really needs to be sued into the next century for their inability to deliver a service that customers pay for. Who will be first to file suit?

    If you do then you'd better have a plan to move away from all MS products ready to go.

    Proudly MS software free since 2016.

    1. Anonymous Coward
      Anonymous Coward

      Re: Oulook was called Lookout for a good reasons

      "If you do then you'd better have a plan to move away from all MS products ready to go."

      Or just backtrack all MS products to the pre-cloudy versions - I'm happily running older MS products direct off my boot drive (and behind a suitable hardware firewall) and hardly ever lose any work time (mores the pity':-( ) due to some borked MS patches that have not been properly validated prior to being pushed out onto their servers for use by those who've paid through the nose for a 24/7 service.

      1. Norman Nescio Silver badge

        Re: Oulook was called Lookout for a good reasons

        Microsoft have 'Patch Tuesday' for you, and forced updates via Windows Update, and Defender updates that hose your shortcuts, and...

        1. Alumoi Silver badge

          Re: Oulook was called Lookout for a good reasons

          About that, who would be fool enough to install a patch, any patch, from any vendor, in the first week after release?

          You just wait for the beta testers to install it, watch the fallout in the forums and, if all seems OK(ish), you bite the bullet. If the forums go nuclear you just wait for the patching patch. Rinse and repeat.

    2. Anonymous Coward
      Anonymous Coward

      Re: Oulook was called Lookout for a good reasons

      "MS Really needs to be sued into the next century for their inability to deliver a service that customers pay for. Who will be first to file suit?"

      No-one? I mean, seriously, it seems no matter how much Microsoft messes up, businesses still voluntary put their existence onto Microsoft's creaky infrastructure.

      Microsoft has zero incentive to sort out their problems.

  14. Charlie Clark Silver badge

    Mail servers can and should just run and run.

    Sendmail is acknowleged to be have its problems but once configured tends to run and run. Other mail servers such as Exim, Postfix, Dovevot are known to be easier to configure and also just run and run. Combine these with rock solid, stable OSes, such as FreeBSD, and you can have systems that run happily run for decades without a break.

    Then you have Exchange…

    1. StuartMcL

      Re: Mail servers can and should just run and run.

      I'll stay with my Pegasus Mail and Mercury Mail Server thanks. Who needs all the other fluff that MS bundles with email?

    2. Lil Endian Silver badge
      Happy

      Re: Mail servers can and should just run and run.

      I have no doubt that you know the differences in functionality between MTAs, MDAs etc, but was going to comment with some refs. That just stopped when I found this Server Fault post. Check out the accepted answer, I hope you find it as amusing as I did :)

  15. Rich 2 Silver badge

    Eggs

    Anyone got a basket to put all my eggs in?

    I only need one :-)

  16. yetanotheraoc Silver badge

    root cause

    extra "Outlook.com functionality such as Calendar APIs consumed by other services such as Microsoft Teams are also affected."

    Is this parenthetical, or is this what caused the outage? It seems suspiciously detailed when they are still investigating. Anyway we can certainly expect plenty of Teams-related outages as that bag of poo gets more integrated with 365-Office/Microsoft/Whatever they are calling it lately.

  17. Hazmoid

    Here in +8 land

    only thing coming up is the following for Azure

    Summary: Starting around 20:19 UTC on 7 February 2023, a utility power surge in the Southeast Asia region tripped all of the chiller units for one datacenter offline. While working to restore the chiller units, temperatures in the datacenter increase so we are proactively powering down compute, storage and networking resources to avoid damage to hardware. All impacted infrastructure is in the same datacenter, within one of the region’s three Availability Zones (AZs). Downstream services that have been identified as impacted include Azure App Services, Azure Backup, Azure Cosmos DB, Azure Database for MySQL & flexible server, Azure Database for PostgreSQL & flexible server, Azure Log Analytics, Azure Red Hat OpenShift, Azure Search, Azure SQL Database, and Azure Virtual Machines (VMs).

    I.e. due to dodgy power and the chiller units not being on filtered power, they dropped out and now the fan heaters in the the server room are driving the temperature through the roof. Even with the doors open and large industrial fans.

    So this is affecting South East Asia,

    1. Norman Nescio Silver badge

      Re: Here in +8 land

      All impacted infrastructure is in the same datacenter, within one of the region’s three Availability Zones (AZs).

      I know that this horse bolted years, if not decades ago, and the stable has fallen into ruins, but I hate the use of impacted to mean affected.

      Unfortunately, I tend to think of it's medical meaning first. Quoting from the wiktionary definition of impaction

      (medicine) A solid, immobile bulk of stool.

      Hence, the phrase "an impacted bowel".

      So whenever I see a particularly dreadful use of impact for effect, when what is meant is affect, my thoughts are directed towards "A solid, immobile bulk of stool.", which is probably not what the people writing impact want to conjure up.

      Thankfully, being old and grumpy is a temporary condition. Soon I shall merely be grumpy.

      1. Lil Endian Silver badge

        Re: Here in +8 land

        I appreciate your aversion to certain choices of words and phrases, I myself am irked by certain usages. But I do appreciate that language is dynamic, unlike certain stools. However, Shirley in the case of M$ products, any connotations with shit are more than appropriate.

  18. Anonymous Coward
    Anonymous Coward

    I give Outlook the Bird

    Thunderbird.

  19. Scott 53

    "Slack off"?

    Slack on, more like.

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