back to article Microsoft and community release scripts to help mitigate Defender mess

Techies are fearing the worst in efforts to recover from Microsoft's bug laden Defender for Endpoint pre-weekend rollout after updates removed icons and applications shortcuts from Windows 11 and 10 desktop, Taskbar and Start Menu. The update dispatched to users on the morning of January 13 caused nightmares for Windows admins …

  1. Dan 55 Silver badge

    Sources told us Microsoft halted the update before it reached users in North America.

    Perhaps the US should get the rollout first from time to time instead of the rest of the world beta testing installation-hosing patches for them. Only fair, right?

    1. Roland6 Silver badge

      >Perhaps the US should get the rollout first from time to time instead of the rest of the world beta testing installation-hosing patches for them. Only fair, right?

      Otherwise given the frequency of failure a good (US no-win-no-fee) lawyer could probably get Windows and Windows Defender updates categorized as WMD's...

  2. DJV Silver badge

    Microsoft are C%&$S!

    They've cost me more than a day's work as my PC was one of those hit by their complete lack of testing. I ended up having to reinstall Windows from scratch. I've also had one program fail to re-activate because, Corel say, my activation code has been used too many times!

    So, to steal and repurpose a line from Linus Torvalds, "Fuck you, Microsoft!"

    1. Version 1.0 Silver badge
      Happy

      Re: Microsoft are C%&$S!

      I'm not seeing any problems, Microsoft is an excellent developer and I've not seen any problems for more than a year now ... oh wait, maybe that's because I'm still running Windows 7 and it's working very reliably. Yes, I'm getting Google Drive warnings but I can delete the app and solve all those Google issues.

      1. Craig 2

        Re: I'm still running Windows 7

        Yep, if only it wasn't dumped for inane reasons (shiny, mobile, saas etc etc) we could all be leading happy, productive lives...

      2. Version 1.0 Silver badge
        Joke

        Re: Microsoft are C%&$S!

        This morning 12 thumbs up & 4 thumbs down ...

        Is that 12 Microsoft users and 4 Google users? But maybe it's 12 Google Users and 4 Microsoft Users?

        1. cyberdemon Silver badge
          Holmes

          Re: Microsoft are C%&$S!

          Some of us don't like Microsoft OR Google, you know.

          And no, we aren't Apple users.

        2. anonymous boring coward Silver badge

          Re: Microsoft are C%&$S!

          I bet the thumbs down were from people who didn't read most of the post.

    2. adam 40 Silver badge
      Thumb Up

      Re: Microsoft are C%&$S!

      Don't just steal the line, use the OS!!!

      Ha ha haaaaa!

  3. chivo243 Silver badge
    Windows

    checking!

    The missus powered up the Winbox for some gaming yesterday... Icons: check, shortcuts: check.

  4. Alumoi Silver badge
    Thumb Up

    Checking all WU policies, yeap, still on manual. Damn, dodged another bullet.

  5. Anonymous Coward
    Anonymous Coward

    Aaaaaand so we stumble on to the next problem. And the next. And, well, the next..

    .. are you saving money yet by not switching to alternatives?

    Yeah, thought so. You know this will keep happening - you are the beta test now.

    Basically, you're rolling the dice with your productivity and uptime every single Tuesday (although some take a bit longer to roll them, but in the end you will), then you whinge a lot, and then you continue to do the exact same again because everyone is very careful to avoid counting the large elephant in the room called wasted staff time. And again. Cue reference to Einstein's comment about doing the same thing over and over and yet expecting a different outcome.

    BTW, enjoy tomorrow - it's Tuesday yet again..

    1. Anonymous Coward
      Anonymous Coward

      Re: Aaaaaand so we stumble on to the next problem. And the next. And, well, the next..

      "because everyone is very careful to avoid counting the large elephant in the room called wasted staff time. "

      Which in most businesses is not captured but simply added to their customers' bills like actual productive working time, so in essence there is no wasted staff time ;)

      1. Snapper

        Re: Aaaaaand so we stumble on to the next problem. And the next. And, well, the next..

        And if those staff were doing a time-sensitive job or had a deadline like a product launch?

        No cost right?

      2. Anonymous Coward
        Anonymous Coward

        Re: Aaaaaand so we stumble on to the next problem. And the next. And, well, the next..

        Ah yes, the process to make yourself even more uncompetitive whilst risking a massive fine because you join the ever swelling ranks of companies getting fined because they lost customer data via a breach. Let's hope you were smart enough to at least isolate the factory control networks so your process control stays up.

        Thankfully you get at least a discount on the fine if you're big enough. If the likes of Equifax were fined what your average small shop has to pay per customer leak they would be out of business, IMHO rightfully so because they at least have the money to do it right.

    2. TVU Silver badge

      Re: Aaaaaand so we stumble on to the next problem. And the next. And, well, the next..

      "you are the beta test now"

      Indeed, and that's because back in 2014 Microsoft pretty much sacked all of their testing and quality assurance staff.

      1. Anonymous Coward
        Anonymous Coward

        Microsoft pretty much sacked

        We're seeing where Nadella management is driving Microsoft to. The fact is Microsoft started to save a lot on development and testing (more than before, for those who belive it always did). From a revenues perspective it was hidden by the shift to expensive cloud subscription (and even there issues surfaced more than once...). Nadella is turning Microsoft into the next IBM - services! services! services! - something he believe he can do using cheap developers and little testing, so he can fatten profits - for a while, at least.

    3. Brynstero0

      Re: Aaaaaand so we stumble on to the next problem. And the next. And, well, the next..

      This wasn't a Windows update that caused the issue, but a Windows Defender security update.

      Not that this get MS off the hook, but does show your lack of comprehension of what you skipped over for the joy of a snarky comment.

      But whatever.

      1. Lost Neutrino

        Re: Aaaaaand so we stumble on to the next problem. And the next. And, well, the next..

        What a plonker. Windows Defender is an integral component of Windows - just try to disable/uninstall it. "This operation could not be completed. Access is denied." I see only one post with a lack of comprehension...

        But whatever.

        1. david 12 Silver badge

          Re: Aaaaaand so we stumble on to the next problem. And the next. And, well, the next..

          It wasn't Windows Defender: It was WD "for Endpoint", which is a different product.

          I've not tried to uninstall/disable WDFE. I've not (in the past) had any trouble disabling WD. Disabling WD is a normal supported operation, so you must be looking at a different system than I have.

      2. Anonymous Coward
        Anonymous Coward

        Re: Aaaaaand so we stumble on to the next problem. And the next. And, well, the next..

        Pray thee, oh mighty wise one, where in the original comment was any reference to the type of update?

        Moreover, what difference would it have made? Downtime is downtime is downtime, whatever the specifics of this week's Redmond c/f*ckup are.

        Last but not least, what are you doing here if not for the snarky (yet true) comments?

        Begone, heathen.

        :)

  6. jeff_w87

    Class Action Lawsuit anyone???

    Maybe it's time to put together a class action lawsuit for all the damage the last 3 months or so of Microsoft patches have caused with SQL, Active Directory, Windows 10/11, etc.? The lack of vetting of these patches and updates before being released into the wild is getting kind of ridiculous to say the least!

    1. Anonymous Coward
      Anonymous Coward

      Re: Class Action Lawsuit anyone???

      Not until you find a way to declare some of the Terms you are forced to subscribe to as illegal or invalid. I think in the UK you may have some traction with the laws that forbid unfair contract clauses, but beware what you start because Microsoft et al are hiding behind the fact that small developers cannot afford lawyers.

      If there's a clawback on those terms it should be reserved for the big boys, but they have, of course, the money to buy the laws (/politicians/lawyers) they need - that's the first aim of fast growth at small margins. After that it's milking the sheep until they squeek.

      So good luck, but don't hold your breath.

    2. Wade Burchette

      Re: Class Action Lawsuit anyone???

      Microsoft is way ahead of you on that, at least in the United States. The terms you must accept to use Windows says that you waive any right to sue Microsoft and that you must use a Microsoft paid arbitrator. This group will not bite the hand that feeds them, so they will always find in favor of Microsoft.

      1. Plest Silver badge
        Facepalm

        Re: Class Action Lawsuit anyone???

        Jeez, you do know that a EULA is not signed in blood and Lucifer will appear if you dare question it?! It's simply a contract and even agreed contracts can go to court if there's a suitable case to heard.

        1. Anonymous Coward
          Anonymous Coward

          Re: Class Action Lawsuit anyone???

          Well, go ahead and try it.

          You will soon discover that Lucifer wears bespoke suits and will appear in Court as Microsoft's lawyer.

    3. TRT Silver badge

      Re: Class Action Lawsuit anyone???

      Microsoft do this so often I have a shortcut for it!... Oh. Had a shortcut.

  7. Anonymous Coward
    Devil

    "... and it has yet to respond with a statement"

    The poor PR bods are still scratching their heads and wonder where their "apps" have gone....

  8. Jadith
    Flame

    Microsoft--What a Mess

    After perusing that mess of a script (Oh boy, was that fun) it appears to do two things

    1. Scan the Volume Shadow Copy (vss) on the actual computer for *.lnk and restore it

    2. Scan the registry for installed applications and create new new shortcuts in the Start Menu directory.

    While 2 is ok enough, the damn vss is turned off by default after Windows 7 in favor of OneDrive being used to backup user data on workstations. So, if you have roaming profiles or rediredted user folders, etc, this script only restores the start menu shortcuts. (Though you can, through the script, get an idea how to do this sort of restore on a Windows file server).

    Essentially, anyone following Microsoft guidance on the preffered ways to handle user data on workstations are borked when it comes to shortcuts and have to homebrew something to sort it out.

    Microsoft is such a mess in a way that echoes the story of the Tower of Babel. They are too big and it is just making a huge mess for people. Microsoft wants a singular, all encompassing ecosystem, but the various organs of that great beast seem unable or incapable of communicating with each other. (From interviews and hearing from folks that have worked there, I am pretty sure I know which one is more prevalent). All we seem to get out of it with regularity is a crumbling structure, much indegestion, and a big mess.

    1. Richard 12 Silver badge
      Mushroom

      Re: Microsoft--What a Mess

      Quite a few of my applications disappeared from Add/Remove Programs, even though the binaries are still installed.

      So it may well be impossible to properly uninstall or even update them, because the Registry keys are gone.

      It's not possible to automatically fix this mess, because the data is gone. Erased.

      I'm hoping our legal dept are putting together the invoice for the week or so of everyone's salaries that this failure to do basic diligence has cost.

  9. An_Old_Dog Silver badge

    While You're Flogging Microsoft for this

    ... please remember that those sorts of screw-ups are per-originating-company, and not confined to any particular operating system.

    Has anyone here been burned by Steam?

    https://www.theregister.com/2015/01/17/scary_code_of_the_week_steam_cleans_linux_pcs/

    1. Dan 55 Silver badge

      Re: While You're Flogging Microsoft for this

      I think they made up for that with the Steam Deck.

      1. Plest Silver badge
        Thumb Up

        Re: While You're Flogging Microsoft for this

        Yep! Best toy I've bought myself in a long, long time! Even bought my Missus one too. There we were on Sunday, happily playing Raft while slouching on the sofa! Rooted out Luigis Mansion on the Gamecube and a full blown Linux desktop stood up in secs ready to be used to check in on work. Some evenings I barely drag my fat, lazy carcass off the sofa 'cos the SteamDeck is such a great toy!

    2. Roland6 Silver badge
      Joke

      Re: While You're Flogging Microsoft for this

      >Has anyone here been burned by Steam?

      Don't know as can't find Steam on my Windows box since the Defender update...

    3. Santa from Exeter
      FAIL

      Re: While You're Flogging Microsoft for this

      Oh Look. A link to an 8 year old article. Pray tell, how many times has Microbork screwed up since then?

      1. An_Old_Dog Silver badge
        Flame

        Re: While You're Flogging Microsoft for this

        Yes. Eight years ago, my data was burned by Steam, and I have neither forgotten nor forgiven.

        It was not just one person screwing up; it was that the work was given no competent review. Making shiny cool new things does not "make up" for that.

        I was not defending Microsoft. I had hoped that people would not forget about other companies' bad practices in their eagerness to flog Microsoft. (And because Microsoft has such a huge portion of the market, when they screw up, it's inflicted on huge numbers of people.)

  10. ThatOne Silver badge
    Devil

    Genius

    > Microsoft and community release scripts

    Is that their new business model? Microsoft takes the money, customers do the work?...

    1. Tim99 Silver badge
      Windows

      Re: Genius

      I suspect it is not new. As a customer I seem to remember doing the work in the early 1980s.

      I have heard it said that Bill’s great insight was: Good enough, is enough. I’m not sure about that - It could well be: Just good enough, is enough, and is cheap enough to take the market. Sturgeon's revelation is an adage stating: "Ninety percent of everything is crap". Wasn’t Microsoft’s market share about 90%?

      1. Anonymous Coward
        Anonymous Coward

        Re: Genius

        Wasn’t Microsoft’s market share about 90%?

        Yes, but their overpaid management has so far avoided the mistake that Ratner made. Sadly so.

  11. Version 1.0 Silver badge
    Unhappy

    Software problems are traditional ...

    We see problems and everyone says that it's a "new" problem that can be "fixed" but the problem is not fixed, they just get the software working again...

    "The most deadly thing in software is the concept, which almost universally seems to be followed, that you are going to specify what you are going to do, and then do it. And that is where most of our troubles come from. The projects that are called successful, have met their specifications. But those specifications were based upon the designers' ignorance before they started the job." -- Douglas Taylor Ross, NATO Software Engineering Conference, 1968

  12. Tron Silver badge

    At least they didn't break printing this time.

    'Don't worry about these minor teething problems. This update opens up a world of new opportunities.'

    [B. Johnson, Micro$hit PR.]

  13. Mike 137 Silver badge

    "Who on earth released that update without checking the impact? There are thousands of administrators across the globe now having to repair their environments, which is causing a major impact on productivity."

    Guess who? You are just a tiny part of the test bed. And why should they care about your productivity -- they have you money already and are too powerful to argue with.

    When they have you by the balls, who gives a shit about your hearts and minds?

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