Once upon a time
I worked for the four-letter-acronym agency, and much as I cursed the extra work associated with the SAM requirements, I thought the group responsible for SAM (part of the NASA Shared Services Center) was extremely customer-focused, perhaps because the NSSC is staffed mostly by contractor personnel. It would be a shame if their excellent customer service (bringing on new software under license when requirements for such are demonstrated, negotiating reasonable license terms, &c.) were sacrificed to concentrating solely on the big-ticket items cited in this report. I know they helped the projects I worked on and many others to control costs and remain compliant with Agency requirements.