we'd all LIKE to do things
Davenport Lyons (DL) quote = "You may treat this matter as closed. We would like to apologise for any inconvenience or distress this matter may have caused."
Did DL apologise to John? I'm not sure they did. I'd like to ask out the new cute receptionist, but I know I'd be leaving myself open to trouble of one sort or another if I did. Did DL "like to apologise" in a similar way?
DL formally, and in a legal manner, contacted various organisations to pursue John, with possible unknown but troublesome consequences for his reputation now and in the future. If DL were truly apologetic wouldn't they have again been in touch with those organisations to make equal or greater effort to clear John's reputation and restore his status, and also contacted John to confirm this? I hate to think of the emotional disturbance and stress John must be suffering and, of course, the unjustified threat that now hangs over his work and personal relationships.
(I'd LIKE to give BT a bollocking as well for giving out personal information without letting the actual person know what's going on; I'd like to but I can't as BT don't have any.)