Both wrong and right in parts
Sometimes, when offered the option to shoot themselves in the foot, management will insist on it. Seems like a few of the other commenters have hit on that point.
That said, vanilla SAP is incapable of providing an efficient, user acceptable solution to so many industries that their(SAP's) whole sales pitch to hook an organization was often based on promising things vanilla SAP couldn't actually do. This is one of the reasons ERP rollouts have had such a high failure rate, and some of us start loading the shotguns if we see SAP reps sniffing round the server room. (like raccoons, they spread brain worms...)
That said, there is also a counter point where the weasels try to convince you change your buiness to fit their software. On occasion that is fine, and if it is a few small changes that are sticking points, being adaptable to change may be the best solution. What isn't the best solution is how often SAP tries to convince customers that hammering screws into the wall is a perfectly good alternative, as SAP has plenty of hammers, but screwdrivers won't be supported till Q1.
"Q1, as in next year?"
"No, two years from now, if is doesn't get cancelled" (with the unspoken bit that your license fees and consulting will be non-refundable in the even screwdrivers are never delivered, even though it was in the spec when the contract was agreed on)
For those of us that have had the "joy" of watching the SAP sales life cycle a few times, this will be familiar. SAP is just as incompetent in it's internal projects as it is managing yours as an external project. As a result, the "next" version arrives years late, buggy, and missing major functionality and support for customization. That won't stop SAP's marketing department branding it as the second coming, and spending a boat load convincing the boss that it's essential to move to it right away.
This is of course suicide for you and your organization, and the carnage may not end there. Failed ERP rollouts do take out c-level staff in mahogany row from time to time.
But SAP really want's to make it's numbers, pay it's dividends, and last another quarter as it sinks and fades to irrelevance. So they will say anything to convince you to buy a ticket on a sinking ship.